The Audit Mission ...from HELL

Prepare Your Team for the Toughest Client Interactions.

Imagine your audit team being able to handle the most challenging client interactions with calm confidence, turning potential conflicts into opportunities for collaboration and trust-building.

Struggling to navigate difficult client interactions?

The key is to develop strong communication skills. Our Audit Mission ... from HELL programme empowers your team to build resilience, gain confidence, and drive action with every encounter.

What will you learn?

You will start by mastering the art of handling aggressive, passive-aggressive, and stonewalling behaviours. Through a blend of behavioural science, communication strategies, and practical role-play scenarios, your team will learn to turn even the most challenging client into a collaborator, ensuring every interaction contributes to a successful audit mission.

Trusted by Industry Leaders

This is a practical and engaging learning programme!

Equip Your Team to Handle the Toughest Client Interactions with Confidence through Immersive Experiences.

Here's what our customers say

“The session made me take a good, long critical look at our audit reports (and terms of reference), as a few of the points seemed all too familiar! I’m glad I was on mute as I was laughing out loud at times!”

Head of IT Audit

BUPA

“Andy did a terrific job; not only in transmitting great report writing tools, but also in delivering the training in an entertaining and fun way! I will be more than happy to attend any other training with Andy ELC Consultants on different topics, I know it will be good!”

Internal Audit Team Assistant Manager

Flex

Who Is This Training For?

The Audit Mission ... from HELL is for Internal Audit Teams that want to master the art of handling difficult client interactions and be recognized as indispensable, strategic partners in the organization.

It’s perfect for teams ready to elevate their communication skills beyond routine interactions and showcase their critical impact in driving business growth and efficiency.

Whether your team members are new to challenging client interactions or experienced but seeking to enhance their approach, this learning programme will provide the tools to turn your toughest audit missions into strategic wins.

Make your client interactions impossible to forget, and your team essential to the strategic success of the business!

Trusted by Industry Leaders

Training Programme Details

Welcome to The Audit Mission … from HELL!

This full-day (9:00 – 17:30), immersive workshop will transform the way your internal audit team handles challenging client interactions during their audit fieldwork.

The Audit Mission ...from HELL.

Audit Mission … from HELL isn’t like any internal audit training session you’ve ever seen (or ever imagined!). It’s a high-stakes experience that simulates the toughest scenarios your auditors will face, tailored specifically to your organization’s unique challenges.

We’ll show your team how to handle aggressive, passive-aggressive, and stonewalling behaviours using a powerful blend of behavioural science, communication strategies, and practical role-play scenarios. Your auditors will learn to turn even the most challenging client into a collaborator, ensuring every interaction contributes to a successful audit mission.

Empower your team to deliver high-impact interactions that support decision-making at all levels, making your internal audit work indispensable!

This is more than training – it’s a complete shift in mindset and approach!

Key Learning Outcomes

Training Programme Overview

1.Gain Buy-In from the Toughest Clients!

Develop the techniques to gain commitment from even the most resistant clients, ensuring your findings lead to actionable change and demonstrate the strategic value of your audit team.

2. Build Rapport and Trust!

Learn how to navigate ‘Us vs. Them’ mentalities, defuse hostility, and turn sceptical or aggressive clients into collaborative partners, reinforcing your team’s role as trusted advisors.

3. Deliver High-Stakes Updates with Confidence!

Master the skills to deliver fieldwork updates that are clear, impactful, and persuasive, even when faced with difficult client behaviours, showcasing your team’s communication strength and credibility.

4. Transform Hostility into Alignment!

Turn every challenging encounter into an opportunity to align audit outcomes with business strategies, securing committed buy-in and positioning your team as essential partners in achieving business goals.

5. Strengthen Your Team’s Resilience!

Build your team’s confidence and resilience, equipping them to handle any client, no matter how hostile or difficult, without compromising their position or professionalism.

Get in touch!