Assertiveness & Conflict Management

Do you ever find it difficult to handle aggression and conflict in your workplace?

Well, you’re certainly not alone!

Unfortunately, the organisation you work for is full of people – and people are not perfect. They want things which they can’t always get. This makes them feel stressed. And stress can often make people behave badly.

This means that there will always be conflict, coercion, manipulation and aggression to deal with.

So how can you get turn conflict into cooperation -and difficult conversation into progress?

The key is, to master assertive communication and conflict management so you can deal with aggressive, coercive or manipulative attacks and get into a position to confidently influence others.

What will you learn?

You’ll start by understanding why it can feel difficult to stand up for yourself — and how to build confidence on solid foundations.

You’ll learn how to fix one-sided, unequal relationships and rebalance them in your favour.

You’ll master techniques to deal with aggressive, passive-aggressive, and evasive behaviour — and confidently move people into a zone where solutions can be found.

You’ll discover how to defend yourself against manipulative or coercive attacks with six assertive communication techniques grounded in psychology.

You’ll learn how to build workable compromises that resolve conflict and create collaboration, even when emotions run high.

Finally, you’ll develop the skills to handle the most stressful and confrontational conversations calmly, professionally, and effectively — so you can get things done while strengthening relationships.

That’s what you get with our Assertiveness and Conflict Management bespoke in-house learning programme!

Find your balance in conflict!

Stay calm under pressure, turn tension into cooperation, and walk away with stronger relationships.

Here's what our customers say

“The session made me take a good, long critical look at our audit reports (and terms of reference), as a few of the points seemed all too familiar! I’m glad I was on mute as I was laughing out loud at times!”

Head of IT Audit

BUPA

“Andy did a terrific job; not only in transmitting great report writing tools, but also in delivering the training in an entertaining and fun way! I will be more than happy to attend any other training with Andy ELC Consultants on different topics, I know it will be good!”

Internal Audit Team Assistant Manager

Flex

Trusted by Industry Leaders

Training Programme Details

Key Learning Outcomes

Training Programme Overview

1. Build Unshakable Confidence!

Understand what makes it hard to stand up for yourself and learn how to overcome the five dynamics that block assertiveness.

2. Rebalance Unequal Relationships!

Adopt the 9 Universal Assertive Rights to treat others as equals — and demand equal treatment back

3. Handle Aggression & Negative Behaviour!

Recognise aggression, passive aggression, and evasion — and move people into constructive, solution-focused dialogue.

4. Defend Against Manipulation!

Identify three levels of manipulative attack and use six assertive communication techniques to stand your ground with calm authority.

5. Stay Composed Under Pressure!

Develop preparation and communication strategies to remain calm, professional, and effective — even in the most stressful situations.

Who Is This Training For?

Assertiveness and Conflict Management Training is designed for managers, team leaders, and specialists who need to stay calm and effective in high-pressure conversations.

It’s perfect for professionals who must handle aggression, manipulation, or resistance — and still secure cooperation, build trust, and move work forward.

Transform how your team handles difficult conversations,

and become an indispensable driver of collaboration and progress in your organisation!

Trusted by Industry Leaders

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